Emerald City Virtual Tours -A Pacific Northwest Premiere Digital Imaging Company Capture the unique with Emerald City Virtual Tours

Frequently Asked Questions

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1) What is a 360 degree virtual tour?

2) What happens after I order?

3) Can I still order a virtual tour if I'm missing details about my property, such as the MLS number?

4) How long does it take before I receive the link to my tour or commercial?

5) Can you post a tour or commercial to my company or personal web site?

6) Why can't I see out the windows in some rooms?

7) How long will my link remain active?

8) Can you repost an old virtual tour or commercial if the property information has now changed?

9) Why did I receive an e-mail with a link to my virtual tour, but I still can't find it at Realtor.com?

1
0) When I try opening the e-gallery (.exe file), I get the message, "Authenticode signature...". What do I do? (Cendant members only)

1) What is a 360 degree virtual tour?
A virtual tour is a series of 360� rotating scenes of a home. A scene encompasses everything circling around the camera. You can click on any of the photographed scenes (for example, "Kitchen"), and the tour will begin to rotate around that room. From floor to ceiling, you can zoom in on any part of the 360� view. 

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2) What happens after I order?
 One of our professional photographers will contact you within 24 hours to schedule the shoot. They'll arrange to photograph your property at a time convenient for you. It takes about 30-45 minutes to film a standard 4-scene tour or 8-scene digital commercial.

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3) Can I still order a virtual tour if I'm missing details about my property, such as the MLS number?
Certainly. While you are awaiting more information, we can send our photographer to shoot the tour. However, we can not post a tour without the MLS number and zip code. It�s also important that you provide your agency information on your order form, including your e-mail address.

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4) How long does it take before I receive the link to my tour or commercial?
Allow up to 48 business hours from the time your tour was photographed.

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5) Can you post a tour or commercial to my company or personal web site?
Although we can't post directly to miscellaneous sites, we will gladly email a link or an .exe file to your webmaster. Just give us the email address of that person when you order your tour.

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6) Why can't I see out the windows in some rooms?
Our cameras adjust to the indoor light in a given room rather than the bright light coming through a window. That produces the best possible indoor shot.  Wherever possible, we do retouch the windows for the clearest exterior view possible.

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7) How long will my link remain active?
Your link is good for one year. That year starts over if you repost a tour with a new MLS number.

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8) Can you repost an old virtual tour or commercial if the property information has now changed?
If the original was posted within the past year, we will gladly repost it for a standard $30 maintenance fee.

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9) Why did I receive an e-mail with a link to my virtual tour, but still can�t find it at REALTOR.com?
Your property will not post correctly if:
a) It is not already listed at REALTOR.com. Please contact
them to make these arrangements.
b) REALTOR.com has not yet posted your tour. Though the 
site usually posts tours immediately, it can take as long
as a few hours. You may wish to try again later in the
day.
c) Your tour was posted with the wrong MLS number.
Please note that hyphens and spaces within the number
DO COUNT if listed that way at REALTOR.com. Contact us
to make sure we have the correct MLS address.

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10) When I try opening the e-gallery (.exe) file, I get the message "Authenticode signature...". What do I do? (Cendant members only).
Select "Yes" to open your tour file. Your virtual tour does NOT contain a virus and is safe to open. This message is ordinary virus protection information.

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